Case Studies

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The University in Hong Kong improves the efficiency of e-learning through the HKT PIRA platform

  • Amid the COVID-19 outbreak, the University in Hong Kong decided to conduct online learning via Zoom. Yet, thousands of teachers and students stranded in the Mainland China reported that their access to the digital learning platform was unstable or even disrupted, which impedes the learning process.
  • The university places great emphasis on its teaching quality, so it is of an urgent need to improve the access experience of the digital learning platform and other global websites, and the project needs to be completed in a short time.

  • HKT fully utilizes its network management and coverage advantages, and develops products specially optimized for overseas traffic – Premium Internet Remote Access (PIRA), so that University students can participate in digital learning from Mainland China efficiently.
  • Adhering to the ‘Here to Serve’ philosophy, HKT professional teams investigated a feasible solution and ran tests swiftly. Our PIRA solution has been deployed in just less than 2 weeks in response to this crisis.

  • The university purchases more than 2,000 PIRA accounts, and both teachers and students from the Mainland China can more connect to the online teaching resources and video teaching platform efficiently, learning effectiveness is greatly improved.
  • HKT provides all-around of operation and technical supports as well as one-stop professional services, from account registration, configuration to maintenance, we responded quick to solve the pain points for the university.

HKT equips Guangdong Efly with comprehensive network management solution

  • Based in Guangdong Province, Guangdong Efly Cloud Computing provides various industries with cloud computing, Internet data center (IDC) and content distribution network (CDN) services. Efly decided to start a global expansion push in Hong Kong.
  • Efly required nodes in Hong Kong to meet four criteria – quality international bandwidth, a speedy service-response process, scalability of machine room facilities and uplink ports allowing fast bandwidth expansion. All this would contribute to better customer service worldwide.

  • HKT was able to provide fast and stable access to information throughout multiple geographies worldwide, thanks to its Premium Internet access resources and outstanding coverage, as well as impressive low-latency and packet-loss performance.
  • A one-stop service that included a network operations center (NOC) and call center was deployed in mainland China and Hong Kong, allowing Efly to monitor its network via multiple channels in a timely manner.

  • HKT supplied high-quality international bandwidth and met Efly’s need for ongoing bandwidth expansion, thereby maximizing their business development efforts overseas.
  • Speedy responsiveness and flexibility were hallmarks of the way HKT met all the criteria established by Efly, and in making a crucial contribution to end-user development.
  • The customer is a major online recruitment platform in the Asia-Pacific Region, with its business covering Greater China, Southeast Asia, the United States, Australia, etc., serving more than 10 million job seekers worldwide. It has established a comprehensive database.
  • The customer’s subsidiaries in South China needed to establish data interconnectivity with its head office in Southeast Asia. The network provided by the previous operator was very instable, seriously affecting the efficiency of the customer’s daily operation.

  • HKT as a world-oriented leading ICT service provider in Hong Kong, its IP backbone network, land cables and submarine cables connect the Greater China Region and other major cities, meeting the need of multinational enterprises for interconnectivity between regional subsidiaries.
  • The Premium Internet (PI) provided by HKT fully utilizes the existing network resources to solve the problem of bottleneck in outbound bandwidth and enhance the network performance.

  • Through HKT’s PI solution, the customer achieved a nearly zero packet loss rate in the Asia-Pacific Region, the United States, Europe, the Middle East, thereby improving the quality of network between the head office and the subsidiaries, and enhancing the efficiency of internal operation.
  • Benefiting from HKT’s technical team which is familiar with the local network environment and market characteristics, the customer’s technical department has a better control over the company’s Internet access, and is also able to monitor the network proactively on a 7×24 basis.
  • Established in January 2009, Beijing Cloud Times Technology Co., Ltd. (“Cloud Times”) is listed on the National Equities Exchange and Quotations (stock code: 871315). Headquartered in Beijing, Cloud Times has set up subsidiaries and R&D centres in Shanghai and Wuxi. As a leading provider of IDC and CDN integrated services in China, Cloud Times is primarily engaged in the provision of nationwide data centre management and networking services, content distribution and acceleration, cloud hosting and cloud security to its customers, as well as network optimizing solutions targeting operators.
  • As it continues to expand its footprint in recent years, Cloud Times is now focused on entering overseas markets, with a view to gaining international access for its large customer base. Cloud Times therefore, found itself in need of a network provider to address its demand for a network with high availability and flexible bandwidth. In light of the higher business volume from its international operation, Cloud Times also hoped to build a cloud node in Hong Kong as soon as practicable, in order to meet the needs arising from additional operations.

  • As a leading provider of ICT services based in Hong Kong, HKT provides one-stop services to domestic and foreign corporate customers. In addition to operating numerous nodes and a sizeable network in town, HKT is also interconnected with many international data centre operators.
  • SkyExchange – HKT’s Facilities Managed Network Services (FMNS), operates a number of nodes for many of Hong Kong’s backbone networks, it has access throughout the territory and features extensive fault tolerance. Connecting multiple locations ed with its 10G duplicate fiber-optic loop, HKT is fully equipped for crisis management, and it is capable of providing secure network connectivity of high bandwidth and low latency to corporate customers under different categories.

  • Cloud Times’ servers are directly connected with network nodes through HKT’s SkyExchange to allow high-speed transmission. As a result, network latency for local and international links has been significantly reduced to a minimum of less than 15 milliseconds.
  • As all networks FMNS required for deploying Cloud Times’ public and private clouds at the local end are solely provided by HKT, and they have been integrated a singleFMNS, the resulting barrier-free connectivity and shortened distance for data transmission have improved the user experience for Cloud Times.
  • As Cloud Times plans on building overseas SD-WAN nodes in the future, HKT will utilize its edge in network resources in Hong Kong to help Cloud Times “go global” and deliver on its ambition of further establishing a global presence.
  • KLOOK is a leading global travel experience and booking platform, covering 300 international destinations and providing booking services of over 100,000 local itineraries and travel services, including spot ticket booking, one-day trip planning, local transport arrangement, local cuisine ion and special journey services. KLOOK offers convenience for users to enjoy innovative event booking, electronic ticket confirmation and other excellent services on KLOOK’s website and App.
  • Established in Hong Kong in 2014, KLOOK has more than 1,000 team members across 20 branch offices around the world, and supports transactions in 9 languages and 41 currencies. KLOOK gains support from a number of top venture capital firms, such as Sequoia Capital China, SoftBank Vision Fund, MatrixPartners China, Goldman Sachs, Boyu Capital, TCV, Welight Capital and China Growth Capital, with a total investment worth more than US$520 million.
  • In view of its expanding global coverage, KLOOK requires network operators to provide premium network service and quality with plentiful overseas resources, so as to meet its surging demand for network service and its pressing need to upgrade the existing provider’s bandwidth service, on which its team members rely to run its online systems in the course of business.

  • HKT, as an ICT service provider and enabler of global connectivity headquartered in Hong Kong, possesses a host of fixed-line and international backbone network resources. It has access to bandwidth throughout more than 30 international cable systems and 78 transmission sites, providing quality and reliable network service covering over 150 countries and regions around the world.
  • According to KLOOK’s existing network structures and business development requirements, HKT has designed one-stop integrated SD-WAN solutions for the Klook’s various office locations in Mainland China and Hong Kong, including the installation of customer premise equipment, high bandwidth on HKT backbone networks and Hong Kong local network resource, which enables KLOOK to access different overseas sites without a hitch.

  • Thanks to integrated SD-WAN solutions, KLOOK has integrated networks in Mainland China and Hong Kong and identifies spontaneously different flows of applications. Its features of automation performance management and wide-area network optimization greatly enhance user experience in application delivery between Mainland China and other regions.
  • Since SD-WAN service effectively allocates existing network resources and diverts business traffic to different line networks, it achieves cost efficiency by cutting 40% of network costs while aptly meeting KLOOK’s need for high quality network service.
  • Established in 1978, Tongda Group has specialized in global smart mobile communications and consumer electronics products, and is one of the companies listed on the main board of the Hong Kong Stock Exchange.
  • In order to creative competitiveness, Tongda Group carries out digital transformation and expands businesses internationally, and it leads to a vast amount of business data transfer with global suppliers and customers. Regrettably the quality of self-built Internet Protocol Security (IPSec) is not optimal in catering to the network needs, network disconnection happened often.

  • Intelligence to the most-appropriate path across the SD-WAN network helps optimize the performance of each application such as video conference, ERP systems and Big Data etc. Thus, the user experience is greatly enhanced.
  • Having a team of professionals with extensive engineering experience, especially in the area of network management, this greatly reduces the time from deployment to project delivery.

  • HKT SD-WAN solution fully utilizes the network resources, which can optimize customer network quality while ensuring the network security.
  • HKT professionals are experienced in implementation services, we deliver the project on time and address customer’s pain points quickly. Our cost-effective solution has safeguarded Tongda’s business.


  • The garment group is a well-established Hong Kong company serves some of the top apparel brands in the world, and continuously expanding its presence in Greater China. It has offices in Hong Kong and Shanghai, and factories in Guangdong and Jiangxi province.
  • As a result of the company’s digital transformation, the Group needed more bandwidth to ensure smooth data transmission between their subsidiaries and factories with the same network budget.

  • HKT delivered a managed SD-WAN solution for the various online systems across the Group’s network. This leveraged internet and HKT’s IPVPN connectivity to the most-appropriate paths for customer’s different applications.
  • HKT professional experts with solid project implementation experience in both Hong Kong and mainland China, provide high-quality operational practice and quick response from testing to provisioning to ensure customer satisfaction.

  • HKT’s hybrid SD-WAN solution improved the group’s visibility, and centralized control of their distributed network for enhancing their user experience and reducing the burden on their IT department.
  • As a result of the SD-WAN application routing technology, customer can now prioritize video conference and ERP system traffic on the superior HKT IPVPN network and choose offsite data backup and other non-critical applications on the Internet. Overall it has reduced the customer’s network costs by nearly 30%.
  • Bosch HUAYU Steering Systems Co., Ltd. (hereinafter referred to Bosch HUAYU) was established in November 1994 in Shanghai and started official operation in September 1996. As a High and New Technology Enterprise that integrates development and manufacturing processes, Bosch HUAYU is thebiggest market share holder with the largest business scale in China’s passenger car steering systems market. It is professionally engaged in the development, manufacturing, assembly and selling of automotive steering systems and related key components.
  • With further business development, Bosch HUAYU set up manufacturing bases in Yantai, Wuhan and Nanjing to meet the market demands in northern, south-western, inland and eastern China. As a traditional manufacturer, Bosch HUAYU’s current network architecture can no longer meet its new network demand. While the cost for a private network is a bit high, it will be higher with the increased volume of applications, Bosch HUAYU is therefore seeking new solutions for a network upgrade.

  • Since Bosch HUAYU’s network architecture and bandwidth could no longer meet the needs of its growing operations, HKT thoroughly discussed MPLS VPN with Bosch HUAYU to devise an optimal solution, focusing on network application at the current stage and making future plans.
  • Throughout the entire negotiation progress, HKT quickly responded to any change in Bosch HUAYU’s needs, maintained close communication and found the most cost-effective solution for Bosch HUAYU, thereby gaining recognition and trust from the Customer in areas such as technical support and product strengths.
  • Leveraging its good reputation, professional consultant teams in mainland China and Hong Kong, as well as integrity in service provision, HKT provides services to many top 100 domestic and overseas companies and received positive feedback from the various Customers.

  • Following the adoption of HKT’s MPLS VPN solution, Bosch HUAYU’s new network architecture can now achieve higher efficiency in connectivity nationwide, delivering faster speeds with improved security and stability of data transmission.
  • Movingforward, in light of future expansions and growth in Bosch HUAYU’s business scale and system application volume, HKT will continute to offer highly cost-effective SDWAN solutions to assist Bosch HUAYU with the transition from conventional private network to MPLS VPN and SDWAN modes. Bosch HUAYU can expect a better network architecture that is capable of meeting its needs for years to come, along with room for further improvement on network performance.
  • Superb (hereinafter referred to as the “Customer”) is a home care brand under Cheerwin Group. Cheerwin Group, based in Guangzhou, is the holding company of Liby Group. The group owns a number of famous brands including Vewin, Superb, Babeking, Cyrinn, Rikiso and Dux, while its products cover many areas including insecticide, mosquito repellents, home cleaning, air refresher, smart home devices, pet care and car care. The company ranked No. 1 among domestic companies and No.2 among all companies in the home care industry in China from 2015 to 2019.
  • With the development of the company, the Customer has expanded to global markets quickly, it requires a stable and faster overseas network to support its business expansion overseas.

  • HKT as a leading network service provider with wide global coverage, able to provide customers with peer-to-peer international network lines which are free of congestion. Customers enjoy worldwide connection through HKT’s quality Internet resources.
  • HKT performs 24-hour proactive backstage monitoring and achieves network recovery promptly before customers perceive any problem, providing industry-leading experience of after-sales service.

  • After the adaptation of HKT’s Premium Internet service solution, the Customer enjoyed significantly faster and more stable access to internet and SaaS applications, which improved the communication efficiency between different branches.
  • With the continuous business expansion, HKT’s powerful international leased lines, Multi Cloud FAST Connect and extensive experience in network implementation projects can fulfill the Customer future usage and further optimize its network performance.
  • A global professional service firm has two MPLS networks in China
  • Looking for quality local loop vendor

  • Detail migration to cater different contract end dates
  • Special arrangement can be made on the local loop to handle bandwidth requirements

  • Sufficient bandwidth capacity
  • Professional support from HKT